Cancellation Policy

Cancellation and Refund Policy

This policy outlines the terms regarding the cancellation of your subscription with ScreenApp Pty Ltd ("Company," "we," "us," or "our") for the software-as-a-service (SaaS) provided (the "Service"). By subscribing to our Service, you agree to the terms of this policy.

Subscription Cancellation

You, the subscriber, are entitled to cancel your subscription to the Service at any time before the commencement of your next billing cycle.

Automatic Renewal

‍Our subscriptions renew automatically to ensure uninterrupted access to the Service. Unless you cancel your subscription before the start of the next billing cycle, your subscription will automatically continue, and you will be charged for the subsequent subscription period.

Cancellation Process

‍To cancel your subscription, you must do so via the billing section on our website. This is the primary method of cancellation as it directly controls your subscription status. In the case the cancel doesn't work, disable your ad or content blocker. Only admins of the account will have access to the billing tab. If you are not an admin, you must contact your admin to control billing.

Billing

‍Billing for the Service is conducted on a month-to-month basis and is calculated to the minute to avoid confusion due to time zone differences. This precise billing ensures that you are only charged for the exact duration the Service was used.

Cancellation Deadline‍

To avoid being charged for the next subscription period, you must cancel your subscription before the renewal date. The renewal date is the day before your current subscription period ends.

Recommendations for Cancellation‍

We recommend setting a reminder or periodically reviewing your subscription settings if you are considering cancellation. This proactive approach will help ensure that you can make an informed decision about your subscription before the automatic renewal.

Refund Policy

Payments made for monthly or yearly subscriptions are generally non-refundable. This policy is designed considering the nature of our digital services and the availability of a free plan that allows users to evaluate our services without risk.

Refunds will not be issued for the following reasons:

Deciding you no longer need the service after purchase.

Purchasing a subscription but not using the service.

Price changes following your purchase.

Accidental purchases.

The service not meeting your expectations or preferences.

Discovering an alternative service you prefer.

Slow upload or download speeds, which are influenced by your internet connection and ISP performance.

Video editing taking longer than expected due to high-definition videos requiring re-encoding.

Intermittent technical problems, as we work diligently to resolve issues promptly.

Forgetting to cancel your subscription or failing to seek cancellation help from our support team before the renewal date.

Requesting a Refund

Under circumstances not listed above, you may request a refund within the cancel flow within the billing tab in the dashboard, please provide feedback in the flow and these requests will be reviewed by our billing team.

Changes to the Cancellation and Refund Policy

‍We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of the Service after any changes to this policy constitutes your acceptance of such changes.